being so incredibly impatient, i decided to try something. the article on symantec's web site refers to a registry edit so that explorer gets recognized correctly....

http://service1.symantec.com/SUPPORT/ent-security.nsf/552ba2f7636bedf088256818006f78bf/9f3bb83b13e1be7e88256a220026a5d5

i changed "Explorer.exe" to "litestep.exe" and manual scanning seems to work now...

now i only wonder what i may have broken by doing this... anyone? :)