I agree with dev/ilm. the only questions that we give rude replies to are the repetitive ones. mainly because we see, on average, 10+ new posts per week dealing with the same things we see day after day. we're not going to stop being rude, because people SHOULD be cehcking through the forums first, reading the docs, etc. it's common sense people. if there's information available to you, read through it first and try to fix it yourself. if someone reads through the docs, reads through the forums, and still has questions about something, we're more than happy to help them out, push them in the right direction. but we're not babysitters. we're not here to do everything for these people. we're here to help, as a community, not to hold their hands and wipe their noses.