Hi, wanted to report a problem I have meet using Norman Antivirus on LiteStep. I believe that it's a problem with Norman because I think it relies on many aspects to have explorer running as shell, but not sure though.
OK, lets start:
First there is no Norman icon on the systray. This has some inconvenience since through the tray icon you access utilities of Norman, and it displays some important issues... if it is disabled, if it's malfunctioning, or if it is required a restart of windows to install some core update.
Nevertheless Norman is working since I can see the process on task manager and when trying with eicar test virus, it delete it. But here I got aware of the second thing that wasn't working fin with Norman on LS: No alert message was displayed. When using explorer as shell, when Norman detects a virus an message box is displayed and you here your case speaker beep... both things don't happen when running LiteStep.
I was very disapointed since I liked Norman a lot... tested running litestep on top of explorer, but had problems with freezing icons on the tray... and finally went back to LS as shell and running Norman with these flaws, considering of course that is detecting and deleting viruses. I was making an email to send to Norman but didn't continue for their probable answer: "Norman is made to run on windows with explorer as the shell, and we don't support Litestep... we suggest to go back to explorer.exe"

If anyone know how to solve these issues, please let me know, thanks.

Best regards,
Mguel

PS: Using Win2k SP3, indielitestep latest build: ILS-2003-02-09.zip, with systray2.dll: 1.89 (tried with grdtray3 also), Norman Control Center 5.50.

URL for Norman Antivirus?

I think you meant Norton, not Norman. N'est pas?
My suggestion; ditch that one and go for AntiVir. It doesn't complain about LiteStep at all. Search for it on Google.

There is a norman anti-virus which is why I was trying to clear that up. Either way, you should never tell someone to dump software they have for something else without trying to fix the current problem.

http://www.norman.com/
http://www.norman.com/products_nvc.shtml

And no, it's not Norton, Norton it's a too "heavy" antivir (IMO). Previously I used Eset Nod32, another lightweith great antivirus. I usually look on virus bulletin to see if the antivirus is a reliable one ( http://www.virusbtn.com/vb100/archives/products.xml?table ) and AntiVir has failed all tests 8(

Thanks,
Mguel

which is what I was afraid of...

At 60 bux a year the answer is not dump Norman for something else, its dump LS. Now...for what you can do to keep using LS...Best bet would be to contact Support for Norman and explain your situation. Tell them you are using an alternative shell and their application does not appear in the system tray but is running. Some programs depend on the explorer shell because the authors do not think outside the box. When you bring them outside they normally, not always, work with getting a fix for you because they realize you can bring them more users by speaking of your great times with them.

As a more direct fix, try running the application from the start menu. Many applications won't run twice and will just display the window you want.

OK, thanks, I would send them the mail then.

And about the running from the start menu I did it too, but was no good.

Thanks for your help

Do the trial versions show the same behavior?

Yep, it's the same program the diference with the trial is that you have a serial that will only update for one month. I think that you can install it even with no/or a wrong code, but in this case you wont be able to update your antivirus signatures. Before updating, the programs checks your code.

I also have this problem on Windows 98 SE. I'm very sure it's not specific to any particular version of Windows. I have tried other work-arounds, but reloading Norman manually doesn't do anything.

However, if you install new hardware, it will show the Norman splash screen and put the icon in the tray. Very strange, methinks.

It also doesn't show the Soundblaster EAX logo thingy with Litestep on startup, but with Explorer it does.